COACHING SERVICES

Leadership & Conflict Coaching

Grow leaders. Resolve conflict. Build stronger teams.

We partner with clients to clarify goals, expand awareness, and build the skills that create lasting change. Professional coaching delivered by International Coach Federation (ICF) -credentialed practitioners with backgrounds in conflict resolution, organizational change, and leadership development. Ideal for emergent, high-potential, and executive tier leaders.

ABOUT COACHING

A Confidential Partnership
Built Around Growth

Coaching offers:

The opportunity to grow and harness your goals
Time to reflect, focus and leverage your insight into agency and effective action
Someone who is completely committed to your success, who can support the growth of new habits and behaviors by acting as an accountability partner and trusted confidant
A ‘mirror’ that helps surface old patterns that get in the way of your success
The chance to become who you always wanted to be
An approach distinct from performance management, HR processes or Therapy

All engagements are governed by a formal Coaching Agreement that establishes clear expectations and protects client confidentiality from the start and is governed by ICF ethical guidelines.

WHO WE WORK WITH

Built for leaders at every level

Our coaching serves individuals and teams across the private, public, and nonprofit sectors. From newly promoted supervisors to senior executives, we meet people where they are.

We work with:

New managers and newly promoted supervisors
High-potential employees
Mid-level managers and senior leaders
Executives
HR professionals
Teams in transition or experiencing conflict
Individuals referred through ombuds or EDR processes

Coaching can be sponsored by an organization or arranged individually. Confidentiality protections apply in both cases. Sponsors receive only participation confirmation and high-level themes, unless the client authorizes more in writing.

OUR OFFERINGS

Two Types of Professional Coaching

Whether you need to develop a leader, support a team through conflict, or help someone navigate a specific interpersonal challenge, we offer a tailored engagement to match your situation.

INDIVIDUAL

Leadership Coaching

Develops the mindset and skills needed to lead effectively. Ideal for managers stepping into new roles, leaders managing change, or anyone looking to deepen their impact and influence.

Example situations:

Building trust, credibility, and authentic leadership presence
Giving and receiving feedback
Navigating career goals and transitions
Managing change and uncertainty
Developing confidence and resilience
Difficult conversations and conflict competence

Sessions: Typically, 8 one-hour coaching sessions plus two 30-minute alignment meetings

Typical duration: 5 to 6 months

Custom packages available based on organizational needs.

CONFLICT-FOCUSED

Conflict Coaching

Supports individuals in navigating specific interpersonal tensions constructively and productively. Can also prepare a person to plan for and engage in other dispute resolution processes, such as mediation or facilitated dialogue.

Example situations:

How to approach a conflict with a colleague who won’t engage
Preparing for a high-stakes or long-avoided conversation
Helping you examine long-held patterns of avoidance or aggression
Receiving feedback that your leadership style is causing churn, resistance or discord
Early intervention before issues escalate to formal processes

Sessions: Range from a single session to longer-term engagements, customized to fit each client’s needs and goals.

WHY IT WORKS

What clients walk away with

Coaching with Veritext Ombuds and EDR is grounded in practitioner expertise, not just coaching theory. Our coaches bring lived experience from dispute resolution practice and organizational development across the public and private sectors.

Clarity

Understanding what matters most, where the real obstacles are, and what actions will move things forward.

Conflict Confidence

Practical tools and greater ease in navigating difficult conversations, feedback, and interpersonal friction.

Leadership Growth

Stronger presence, better decision-making, and more effective relationships up, down, and across the organization.

Accountability

A structured, consistent process that supports follow-through on goals and meaningful behavioral change.

THE PROCESS

How a coaching engagement unfolds

Every engagement is customized, but most follow a clear arc from intake through sustained growth.

Intake and alignment
We clarify goals, discuss the coaching agreement, and confirm fit between coach and client.

Discovery sessions
Early coaching sessions surface patterns, strengths, and priorities. Sponsored clients may include a manager alignment meeting. Expectations are set around confidentiality and client-led updates/progress reports, if requested by the Sponsor.

Active development
The heart of the engagement. Sessions focus on real challenges, experimentation, skill-building, and reflection.

Wrap-up and sustaining
A final session to consolidate gains, review progress, and identify next steps beyond the engagement.

Free Consultation

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ICF-Credentialed Practitioners with Real-World Depth

Our coaching team includes ombuds practitioners, mediators, and early dispute resolution specialists with experience across federal agencies, nonprofit, healthcare, and corporate environments. That background shapes how they coach. Detailed bios and headshots are available on individual profile pages.

Michelle Arbid

Tracey Brant

Gururaj Kumar

Jamel Harling

Timothy F. Little

Stephen Kotev

Kira Nurieli

Bina Patel, Ph.D.

Patricia Porter

Pete Swanson

Christina Swartz, PCC

Jacqueline Villafañe, Psy.D.

Lexi Wolfe

GET STARTED

Ready to Explore Coaching?

Whether you are an HR leader looking to support your team or an individual seeking focused development, we would like to talk. Initial consultations are complimentary.

Contact us

Email: Ombuds@mccammongroup.com
Phone: 804-433-2250
Website: veritext.com/ombuds