Areas of Experience

Lexi Wolfe brings more than a decade of experience as a conflict resolution and organizational Ombuds practitioner helping organizations and individuals resolve conflicts and address systemic issues. Most recently, she served as the Acting Director of the U.S. Department of Energy (DOE) Office of the Ombudsman after serving as an Associate Ombudsman from 2019 to 2025. In these roles, she provided Ombuds services such as raising systemic issues to top leadership and helping management teams navigate complex organizational challenges. Previously, she served as an Ombudsman Specialist at the Transportation Security Administration (TSA), providing Ombuds services to TSA’s diverse and geographically-distributed workforce. Lexi played a key role in launching and managing the U.S. Small Business Administration’s (SBA) Conflict Resolution Center, which provides confidential, informal, and neutral services, including mediation, facilitation, and coaching. She also interned with Community Relations Service (CRS) with the U.S. Department of Justice, helping de-escalate multi-party community conflicts. Before transitioning to the conflict resolution field, Lexi worked as a management consultant helping private sector and nonprofit clients develop strategic solutions for a range of business challenges. Lexi holds a Master of Science in Negotiation & Conflict Resolution from Columbia University and a Bachelor of Arts in Journalism and Mass Communications from the University of North Carolina at Chapel Hill. She is certified as an Organizational Ombuds Practitioner (CO-OP) by the International Ombuds Association (IOA) and as an Associate Certified Coach (ACC) by the International Coaching Federation (ICF), and she has extensive experience designing and delivering conflict resolution and communication training.