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Ombuds Spotlight – Jacqueline Villafañe, Psy.D.

Jacqueline Villafañe, Psy.D., has over twenty years of conflict and problem resolution coaching. In addition to being an Ombuds in a solo and multi-ombuds office, setting up effective workflows for case management, data collection, and reporting are strengths.  With decades of facilitation and training, executive and diversity coaching, and mediation experience, she holds multiple certifications in psychometric instruments and coaching methodologies.  Currently serving a term on the International Ombuds Association (IOA) Board, she is an author, a member of the ABA Dispute resolution section, and is an outsource / contract based Ombuds.

Jacqueline’s experience intersects many industries helping individuals, leaders, teams, and organizations own their transformation journey across many industries globally. She is a mediator with extensive experience in employment and business mediation and is familiar with mental health systems, biomedical, disaster relief, military, government, nonprofit, and for-profit sectors.  Individual, team, or system-based transformational change is rewarding work as an Ombuds.  Approaching complex problems with solution focused methodologies, using various coaching modalities, and leveraging systems and design thinking have been instrumental when working with clients. Being able to help others resolve conflicts and navigate complexities currently challenged and simultaneously increasing the learning of new skills to contribute to change is priceless.

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  • "The mediator was essential to injecting reality into discussions."

  • "A truly excellent job; patient, thorough and helpful in evaluating options."

  • "Scheduling was easy, prompt and efficient."

  • "The mediator was extremely prepared, compassionate, and determined to assist the parties with reaching a resolution."

  • "We were able to settle a highly contentious case after years of litigation just a few weeks before trial."

  • "Great communication and easy to deal with. Excellent all around."

  • "The mediator was fair and understood how to convey the weakness of a case without being judgmental."

  • "I have always been favorably impressed by the Neutrals at The McCammon Group."

  • "The mediator handled a very difficult mediation with patience and humor."

  • "Extraordinary skill and persistence in successfully mediating a very difficult case."

  • "Very efficient and courteous."

  • "Sometimes the human side of these cases leaves the practical side and they seem impossible to settle. Your "never give up" attitude carried the day."

  • "You have rendered invaluable service to me and my clients in the past, and we will continue to call upon you in the future when the need for a highly-skilled professional mediator arises."

  • "The depth and quality of the available mediators is exceptional."

  • "It is always great to use McCammon instead of litigation!"

  • "The quality of your panel members allows choice and comfort in the knowledge that your matter will be fully and fairly heard and resolved."