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Facilitation of Conflict Resolution Processes

When people work together, whether in an office, on a volunteer board, or in a community setting, conflict almost inevitably arises. Whether it arises over what work needs to be done, or over how to do it, such conflict may present real obstacles to an organization that is trying to move forward to meet its goals.

The conflicts may be personal, they may be professional, or they may be philosophical, but they are almost always rooted in communication problems that can be improved by working with a skillful facilitator. Bringing in an objective third party to do an assessment of the problems and to make a recommendation as to how to proceed can be extremely beneficial. Following the assessment, the facilitator prepares a report containing the results of the assessment, conclusions, and a series of recommendations for the organization to consider. Recommendations might include one or more facilitated meetings, some kind of more formal conflict resolution process (such as mediation), and/or training for some or all of the parties involved. The client will be able to consider the assessment and decide which of the recommended actions, if any, should be pursued.


  • "The mediator was essential to injecting reality into discussions."

  • "A truly excellent job; patient, thorough and helpful in evaluating options."

  • "Scheduling was easy, prompt and efficient."

  • "The mediator was extremely prepared, compassionate, and determined to assist the parties with reaching a resolution."

  • "We were able to settle a highly contentious case after years of litigation just a few weeks before trial."

  • "Great communication and easy to deal with. Excellent all around."

  • "The mediator was fair and understood how to convey the weakness of a case without being judgmental."

  • "I have always been favorably impressed by the Neutrals at The McCammon Group."

  • "The mediator handled a very difficult mediation with patience and humor."

  • "Extraordinary skill and persistence in successfully mediating a very difficult case."

  • "Very efficient and courteous."

  • "Sometimes the human side of these cases leaves the practical side and they seem impossible to settle. Your "never give up" attitude carried the day."

  • "You have rendered invaluable service to me and my clients in the past, and we will continue to call upon you in the future when the need for a highly-skilled professional mediator arises."

  • "The depth and quality of the available mediators is exceptional."

  • "It is always great to use McCammon instead of litigation!"

  • "The quality of your panel members allows choice and comfort in the knowledge that your matter will be fully and fairly heard and resolved."